Terms of service

Shipping Policy – Saalvi by Kaarigar

At Saalvi by Kaarigar, we strive to ensure your handcrafted footwear reaches you in perfect condition and within a reasonable time frame.

• Processing Time:
  We make every effort to ship each item in your order within 7–8 working days. However, in certain cases, processing may take up to 10 working days, especially for made-to-order or customized items.
• Shipping Days:
  Orders are shipped on weekdays (Monday to Saturday), excluding public holidays.
• Single Shipping Address per Order:
  Each order can be shipped to one destination address only. If you wish to deliver products to multiple addresses, please place separate orders.
• Shipping Partners:
  To ensure timely delivery and the safety of your order, we only partner with reputed and reliable courier services.
• Partial Shipments:
  While we aim to ship all items in your order together, some items may be shipped separately due to product availability or specific characteristics.

Order Policy – Saalvi by Kaarigar

Saalvi by Kaarigar products are available only for the articles shown as “in stock” on our official website.

Please note that all orders once placed and paid for are final and cannot be cancelled under any circumstances.

For any order-related queries or support, please contact our Customer Service at:

📩 saalvibykaarigar@gmail.com

Order Cancellations by the Customer – Saalvi by Kaarigar
Once an order is placed on www.saalvi.com, cancellations are not permitted, either in full or in part.

However, you may exchange the merchandise under the following conditions:

• The item must be in unused, resellable condition, with original packaging and tags intact.
• The exchange request must be made within 7 days from the date of delivery.
• Made-to-order items and personal hygiene products (such as socks) are not eligible for exchange.

For details on how to initiate an exchange, please refer to our [Returns & Exchange Policy].

Return / Replacement Policy

As our all shoes are made to order we exchange the shoes we dont do refunds for any purchase. Only Exchange 

 Goods are returned at the customer's expense for the exchange. For the exchange one side customer will bear the expense of courier and one side we will bear the courier charges for the exchange

Return, Replacement & Refund Policy – Saalvi by Kaarigar

At Saalvi by Kaarigar, we are committed to ensuring your complete satisfaction with every handcrafted pair you purchase. Our return, replacement, and refund policy is designed to be customer-friendly, so you can shop with confidence.

Eligibility for Return/Replacement

• You may request an exchange within 7 days from the date of invoice.
• The item must be:
  
  • Unused
  • Clean
  • In its original condition and packaging
• The original invoice must be retained and presented at the time of exchange.

How to Initiate a Return/Replacement

If you prefer to return or replace a product via courier:

1. Email us at saalvibykaarigar@gmail.com
2. Include the following details in your email:
   
• Order number
• Date of purchase
• Mode of payment
• Reason for return/replacement
  
3. Our team will respond to your request within 24 to 48 hours.

Please ensure that the product is packed in the same packaging it was delivered in before returning it for inspection.

Refund Policy

• Refunds are processed only after we receive and inspect the returned product(s).
• All refunds are issued in the form of gift cards or coupon codes equivalent to the product value.
• These gift cards/codes carry unlimited validity and can be redeemed at your convenience.

Payment Methods
At www.saalvi.com, we offer a variety of secure and convenient payment options to ensure a smooth shopping experience. Please choose the payment method that best suits your needs before completing your purchase.

Available Modes of Payment:

• Debit Cards (All major banks)
• Credit Cards (Visa, MasterCard, AMEX, etc.)
• UPI (Unified Payments Interface)
• Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
• Partial Cash on Delivery (PPCOD) – Available in select locations

Each payment method has its own benefits, and the availability may vary depending on your location and order value. Please ensure that you choose the most suitable option at checkout.

If you have any questions or need assistance with payment, feel free to contact our customer support.