FAQs
β Frequently Asked Questions
Saalvi by Kaarigar β Handmade With Heritage
π₯Ώ 1. Are your shoes handmade?
Yes. Every pair of Saalvi shoes is meticulously handcrafted by skilled Indian kaarigars using traditional techniques passed down through generations.
π 2. What size should I order?
Our shoes are made in UK/EU sizes and follow standard formal shoe sizing.
If you wear different sizes in different brands, we recommend choosing the smaller size (e.g., if youβre UK 8 in one brand and UK 9 in another, go with UK 8 in Saalvi).
Check our Size Guide for detailed conversions.
π 3. How should I care for my shoes?
To maintain the quality and longevity of your Saalvi shoes:
- Always use a shoehorn when wearing them
- Use a shoe shaper or stuff with paper to retain shape
- Store in the provided cotton dust bag in a cool, dry place
Specific care instructions are available for leather, velvet, and suede on our Shoe Care Guide.
π 4. Do you offer free shipping?
Yes, we offer free shipping within India.
For international orders, shipping charges are calculated at checkout.
π 5. How long will my order take to arrive?
- In-stock items are shipped within 5 working days.
- Bespoke/custom pairs take longer due to handcrafting. Weβll keep you updated on the progress and shipping status.
π 6. Do you ship internationally?
Yes, we ship worldwide. International shipping fees apply and vary by destination.
π 7. Can I return or exchange my order
We accept returns or exchanges within 7 days of delivery for unused, clean items in original condition.
Visit our Return & Exchange Policy for details.
π¨ 8. Do you take custom orders or bulk gifting requests?
Yes! We offer bespoke services and curated bulk gifting options for weddings, events, and more.
Please contact us for customization or corporate gifting.
π 9. How can I contact customer support?
You can reach us via:
- Email: saalvibykaarigar@gmail.com
- Instagram DM: @saalvibykarrigarr