Refund Policy
Return & Exchange Policy
1. Our Commitment to You
At Saalvi by Kaarigar, we take pride in crafting and delivering premium luxury footwear. Every product is shipped with care and attention to ensure it meets your expectations. However, if you are not fully satisfied with the product’s quality, color, or fit, we offer a hassle-free return and exchange policy, subject to the terms below.
2. Return & Exchange Policy – India
2.1 Eligibility Criteria
You may request a return or exchange within 7 calendar days from the date of delivery.
To process your request, it is mandatory to provide an unboxing video clearly showing the product and highlighting any defects or issues. Requests without an unboxing video will not be accepted under any circumstances.
The product must be returned in unused, unworn, and undamaged condition — free from wrinkles, creases, or scratches. It must be sent back in its original packaging, including all tags, the product box, and any accessories included with your order.
When trying on your shoes for the first time, please do so on a clean surface or carpet to avoid any damage to the soles. Avoid pressing on the toe area or applying excessive pressure, as this may leave creases that could make your return ineligible.
2.2 How to Request a Return or Exchange
To initiate a return or exchange, you must submit your request within 7 days of delivery.
Once your request is approved, please ensure the product is securely packaged and shipped back in its original condition. Upon receipt, the item will undergo a Quality Check at our warehouse to verify eligibility before your return or exchange is processed.
2.3 Refund and Exchange Processing Fee
We offer a zero-fee exchange for one-time exchanges requested within the eligible 7-day period.
If your return is approved, the refund will be issued in the form of store credits, which can be used for future purchases on our website.
Please note:
- Store credits cannot be combined with any other promotional coupons or discounts.
- Orders placed under discounts or special offers must be returned unused with full packaging intact.
2.4 Non-Eligible Products
- Made-to-Order products are not eligible for return or exchange.
- Accessories and wallets are eligible only for exchange — no refunds or store credits apply.
- Products purchased during discounts, offers, or sales are not eligible for return or exchange.
2.5 Shipping Costs
Shipping charges paid at the time of purchase are non-refundable, regardless of the outcome of your return or exchange.
3. Return & Exchange Policy – International Orders
At this time, we do not accept returns or exchanges for international orders.
Please ensure your size and order details are accurate before confirming your purchase.
4. Replacement for Damaged or Incorrect Items
If you receive a damaged, broken, or incorrect product, we offer a free replacement, provided you submit a valid unboxing video showing the issue.
Once verified, a replacement will be arranged at no extra cost.
If the replacement product is out of stock, you may choose between:
- Waiting for a made-to-order replacement (approximately 15 days plus shipping), or
- Selecting another available product of equal or higher value.
5. Unethical Purchase & Cancellation Policy
Saalvi by Kaarigar reserves the right to cancel orders placed due to:
- Technical errors or glitches
- Misused offer codes or manipulated promotions
Customers placing repeated bulk orders followed by returns/cancellations may be charged a cancellation fee up to the full order value, and will not be eligible for a refund.
6. Contact Us
For any assistance, please reach out to us at:
📧 Email: saalvibykaarigar@gmail.com
🕒 Business Hours: Monday – Friday, 11:00 AM to 6:30 PM
Mandatory Clause
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the Return & Exchange Policy and the Terms & Conditions of Saalvi by Kaarigar.