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Refund Policy

Refund Policy

"As all our shoes are handcrafted and made to order specifically for you, refunds are only provided in the form of store credit or an exchange for another size or style."

 We need to be notified within 2 business days after the delivery of the shoes.

No Refunds Only Exchange 

For Exchange Please WhatsApp

“Goods must be returned at the customer’s expense for an exchange. For the exchanged item, the customer will bear the return courier charges, and we will cover the shipping cost of sending the replacement.”

Order & Exchange Policy

Order Cancellation:

Please note that once an order is placed, it cannot be canceled under any circumstances.

Exchange Policy:

We offer exchanges under the following conditions:

  1. Condition of the Shoes:
    • The shoes must be completely unused.
    • There should be no scratches, marks, or signs of wear on the soles or uppers.
    • Shoes must be returned in their original packaging, exactly as delivered to you.
  2. Try-On Guidelines:
    • When trying on the shoes for size or fit, please walk only on a carpeted or clean surface to avoid any damage.
    • Take care to avoid any creasing or scuffing of the leather or soles.
  3. Exchange Processing Time:
    • Exchanges typically take 1–2 weeks, subject to availability.
    • We will always do our best to expedite your replacement.
  4. Non-Qualifying Exchanges:
    • If the returned item does not meet the above exchange conditions, the customer will be responsible for both-way shipping and handling charges.

Damaged Items on Arrival:

  • Any damage or defect must be reported within 48 hours of delivery.
  • Kindly share clear photographs of the issue so we can investigate with the third-party courier services.

Important Notes:

  • Sale or “Lucky Size” items are not eligible for exchange or refund.
  • Custom-made/Bespoke orders are also non-refundable and non-exchangeable.
  • Refunds, if applicable, are only provided in the form of store credit or an exchange.